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TERMS AND CONDITIONS

General Booking Conditions 

    • These terms of use apply to the legal relationship arising from the purchase of accommodation services between the customer and the owner of www.kabliku.eu (hereinafter referred to as Käbliku Holiday Houses), Käbliku_elamused OÜ.
    • In addition to these terms, bookings are also subject to the laws of the Republic of Estonia. 
    • Disputes between the customer and Käbliku Holiday Cottages are resolved through negotiation. If no agreement is reached, the customer has the right to appeal to the Consumer Protection Board. For other disputes, the laws of the Republic of Estonia apply.
    • The duration of accommodation shall be deemed to commence from the start date and end date of the accommodation.

Booking Payment Terms

    • All prices are in euros. 
    • A full prepayment for the chosen holiday home accommodation is mandatory. Invoicing and payment for additional services shall be done after arrival. 
    • By agreement, it is possible for a company or government institution to provide payment for services with a guarantee letter. 

Booking Procedure and Confirmation

    • To book accommodation, please fill out the booking form on Käbliku Holiday Homes website or send an email to provide your or your company's name, email address, phone number, arrival and departure dates, number of people, and your specific preferences regarding catering and additional services related to the booking. The booking is confirmed only when the Customer has received a notification to their email address from the accommodation provider.
    • If the Customer has received confirmation of their booking from the Accommodation Provider, but it turns out that the Accommodation Provider is unable to provide the booked holiday home for accommodation, the Accommodation Provider shall, without additional charge, offer the Customer accommodation in at least an equivalent, but not smaller (with fewer occupants) holiday home or suggest alternative dates.

Cancellation, Amendment, and Refund of Booking

    • Cancellation and refund of money. 
    • By cancelling the booking up to and including 60 days before the arrival date, by sending a relevant notice to our email, we will refund the prepaid amount to you, minus transaction mediation fees. 
    • By cancelling the booking up to and including 30 days before the arrival date, we will refund 50% of the received prepayment, minus transaction mediation fees. 
    • In case of shorter notice, the prepayment will not be refunded. Upon request, it is possible to postpone the booking for up to six months, subject to availability of free dates. If the original booking was made at low season prices, the difference must be paid considering high season prices. 
    • Amendment of booking and refund of money. To amend the booking, please send a relevant notice to Käbliku Holiday Houses email address info@kabliku.eu. 

Additional Guest Pricing Policy

  • Additional guests are not allowed to stay in the holiday homes beyond the designated occupancy limit. If there is a need to find additional accommodation, it must always be agreed upon in advance with Käbliku Holiday Houses. 
  • Additional guest accommodation should preferably be pre-ordered at the time of booking, including a cot for a small child.
  • Please verify, during booking, the maximum number of people each holiday home can accommodate and ensure that the distribution of rooms is suitable for your group of guests. 

House rules and additional information

  • Arrival and departure. The holiday house is available to the guest from 4:00 PM on the day of arrival until 12:00 PM on the day of departure. We kindly ask the guest to inform us of their estimated arrival time in advance. If you wish to arrive before 4:00 PM, please send a notification to Käbliku Holiday Houses at info@kabliku.eu. If possible, we will prepare the house earlier and notify you by email. Please also inform us if you plan to arrive later, so we can arrange the house tour and any other necessary details accordingly.
  • Smoking. Smoking is not allowed inside Käbliku Holiday Houses. Smoking is permitted in designated outdoor areas. Please refrain from throwing cigarette butts on the ground. Ashtrays and rubbish bins are provided on the premises for proper disposal.
  • Pets. If possible, please leave your pets at home, or if this is not possible, please notify Käbliku Holiday Houses in advance by e-mail at info@kabliku.eu and agree on the details, because we have horses and cats on our territory. Please use a leash to walk your dog outdoors. Thanks for your understanding.
  • Parking. Parking is free for customers of Käbliku Holiday Houses and is only allowed in the dedicated customer parking lot, which is located on the left hand side at the entrance to the farm. It is allowed to park temporarily close to the holiday houses for transporting goods, after which we ask you to park your car in the customer's parking lot. Parking is not allowed in the vicinity of holiday houses or any area not designated for parking. If you need to park closer to the house for any unavoidable reasons, please inform Käbliku Holiday Houses accordingly. 
  • Guest Policy Guests of clients who have booked the Käbliku holiday cottages are welcome, provided that the accommodation facility has been informed of their arrival and a day guest fee of 10 EUR has been paid.
  • Quiet hours. Quiet hours at Käbliku Holiday Houses begin at 11:00 PM. Disruption of quiet hours is understood as disturbing other individuals with sound, light, mechanical, electronic, or similar means, both indoors and outdoors. Sound amplification outdoors is allowed upon previously agreement with the Holiday Houses. If you book the entire complex, late parties and music are allowed indoors. 
  • Fireworks on the grounds of Käbliku Holiday Houses are permitted only by agreement and in a designated safe area.  
  • Sale of alcohol to minors. Käbliku Holiday Houses do not sell alcohol to individuals under the age of 18. The accommodation provider reserves the right to request proof of age and refuse to fulfil orders for underage clients and their guests.
  • Cleanliness and order. We ask that upon departure, guests will leave the holiday house in a tidy condition – rubbish collected in the designated area, dining tables and countertops cleaned, and dishes placed in the dishwasher. Any damaged property (broken dishes and furniture, stained carpets, curtains, or furniture covers) must be compensated for according to the cost of repair or replacement. Should an accident occur, we kindly ask that you inform a Käbliku Holiday Houses representative before departure. 
  • It is prohibited to rearrange or move Käbliku Holiday Houses' furniture, including beds, without permission. 
  • Fire safety. The use of open candles inside and in the immediate vicinity of the holiday houses is not permitted due to fire risk. Fireworks and open flames are not allowed near the houses. 
  • Swimming. Swimming in the reservoir is permitted at your own risk. Swimming while under the influence of alcohol is not allowed. Children and visitors with insufficient swimming skills may swim, use a SUP board, or boat under the client's supervision or while wearing a life jacket. 
  • Fishing. Fishing is permitted by agreement with Käbliku Holiday Houses and during the times and within the limits prescribed by law. For more information, visit: https://www.kalaportaal.ee/kalastusinfo/keeluajad-ja-keelualad
  • Käbliku Holiday Houses are located in nature. Please be mindful of potential inconveniences that may arise from this (such as mosquitoes, etc.). We recommend bringing appropriate seasonal/weather-appropriate clothing, sturdy or water-resistant footwear, and protective gear.
  • Penalty for breach of terms and conditions. In the event of a breach of these terms and conditions, the accommodation provider reserves the right to demand compensation for costs incurred or impose a penalty of up to €100 per violation.

Details.
Company: Käbliku_elamused OÜ
Registration code: 16419729
VAT: not liable for VAT
Address: Käbliku Farm, Palutaja village, Kanepi parish 63506, Põlva county, Estonia
Bank: Swedpank
IBAN: EE452200221078324704
SWIFT: HABAEE2X
Email: info(at)kabliku.eu
Website: www.kabliku.eu